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​about the order

How to order products

Select a product, select a color and size, and click "Add to Cart" to add it to the cart.

After proceeding with shopping, please check the order details at the end and if there are no mistakes

Click "Proceed to checkout".

The product will not be secured when it is added to the "shopping cart".

Please note that the product will be secured when the order confirmation screen appears after the order is completed.

How many days will the product arrive?

Regular products are usually shipped within 2 to 5 business days.

For products that take longer than usual to be delivered, such as some limited edition products, we will introduce the scheduled arrival date on the product page. In that case, if the ordered product is in stock, it will be within 2 weeks from the day after the order date. However, delivery may be delayed if orders are concentrated or before or after consecutive holidays.

Is it possible to specify the delivery date and time?

We are sorry, but we do not accept the specified date and time. note that.

For confirmation outside the designated area, please contact the delivery company.

In addition, we may not be able to deliver as desired depending on traffic conditions in the designated areas.

In addition, if you are absent at the time of delivery, we will notify you by "Absence Contact Form", so within one week after issuing the "Absence Contact Form", we will inform the delivery contact listed on the absentee card of the desired date and time of redelivery. give me. In addition, if the storage period of the delivery company (one week after delivery) has passed, the order will be automatically canceled even if there is no instruction from the customer as if the package could not be delivered due to a long absence.

Can you deliver outside Japan?

We cannot ship overseas from My Lien.

About purchase history

After ordering, you can check your purchase information from the email that is automatically sent to your registered email address.

* If you have set "Receive domain specified" or "Reject domain specified" as a measure against junk mail, you will not receive the automatically delivered mail. Please check the settings once.

* The automatic delivery email containing the purchase information will be delivered to the email address registered at the time of ordering. Please note that if you change your email address after placing an order, you will not receive the automatic delivery email.

About payment method

・ Credit card payment

VISA / MASTER / JCB / AMEX / Diners / China Union Pay / Cartes Bancaires / Discover / Electron / Maestro are available.

* Please note that you may not be able to use it in some cases.

* The payment date of the card will be confirmed when the product is shipped.

* Card payment may not be available for some products.

·Convenience store settlement

FamilyMart / Lawson / Ministop / Seicomart / Seven-Eleven are available.

​Returns / Exchanges

・ I want to change the color and size of the product.

We apologize for the inconvenience, but we cannot accept any changes after the order is completed due to the terms of use. Please note.

・ The delivered product, such as color and shape, was different from the image.

We strive to display the posted images as faithfully as possible, but due to the settings and characteristics of the monitor, there may be slight errors in color compared to the actual product.

・ If the wrong product arrives or if the product is defective

If it is determined that the product is misdelivered or defective, we will bear the shipping cost for the returned product.

If the item is out of stock even if you wish to exchange it, we will accept the return.

・ We will handle returns and exchanges of defective products in accordance with the following rules.

(1) Please contact the customer service center within 7 days after the item arrives.

(2) After contacting the customer service center, please send the product to the designated place. We will check the condition of the item as soon as it arrives.

(3) Please note that we cannot accept returns or exchanges in the following cases.

About the product

・ Please tell me the arrival date of the product.

We apologize for the inconvenience, but please note that we will not be able to inform you of the start of product handling and the expected arrival / restock date of products at MyLien.

・ About size

You can check the size of the product from GUIDE on the product page.

In addition, some products list the wearing size of the model, so please refer to it as a reference when choosing a size.

・ About arrival request

This is a service that notifies you by e-mail to your registered address when a sold-out item is restocked. Some products may not be restocked and may be discontinued. In that case, please note that we will not contact you.

* The restock request email informs you of the restocking of the product and cannot be reserved.

* Depending on the number of items in stock, it may be sold out between the time you receive the restock notification email and the time you visit the site.

·please note

All of the products we handle are out of stock, so please forgive us if they are out of stock.

In addition, please note that if a product is out of stock even after purchase, we may cancel your order for the out-of-stock product.

・ Please note that the selling price of the product is subject to change without notice.

The selling price will be the price at the time the customer places an order, regardless of whether the product has arrived or has not arrived.

・ Before making a purchase, please be sure to read the terms of use before placing an order. If you place an order with this service, you agree to the terms of use.

・ Does the cooling-off period apply?

No, due to the provisions of the Japan Act of Specified Commercial Transactions, sales under this service are not subject to the cooling-off system. The cooling-off system is a system that protects customers from compulsory sales such as door-to-door sales, and is not applicable to mail-order sales where you can consider purchasing at your own will.

・ Is it possible to resize?

・ Can I do gift wrapping?

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